IVR Solution

An Interactive Voice Response System (IVR) delivers a fast and personalized experience to your customers. Aruhat’s Smart IVR System helps businesses save money while improving customer satisfaction. Strengthen customer relationships with AI-powered interactions.

What is an IVR

IVR (Interactive Voice Response) is an automated phone system that allows callers to interact with a computerized system using voice prompts and keypad inputs. It provides information, guides users through menu options, and directs calls to the appropriate departments or specialists without requiring a human operator.

How Aruhat's Smart IVR Software Works

  • Collecting Customer Information When a customer calls, the system first gathers information about their reason for calling via voice prompts or keypad inputs.
  • Arranging the Call Queue The system organizes the call queue based on factors like agent availability, call volume, and department, ensuring customers are routed effectively.
  • Automated Call Distribution (ACD) Finally, ACD connects the customer to the best-equipped agent, based on the gathered information, to address their specific concern.

Benefits of the Smart IVR System

  • Seamless Routing to Optimize Resources : Connect customers to the most suitable agent based on their inputs and current call traffic. Efficiently manage resources to ensure a smooth customer experience.
  • Scalability at Your Fingertips : Easily add or remove agents with just a click, allowing your team to handle fluctuating call volumes without overwhelming a single agent.
  • Improved Customer Accessibility : Simplify call routing with clear menu options like “Press 1 for sales, 2 for support.” This leads to faster resolution and a better customer experience.
  • Lower Costs and Increased Productivity : Reduce the need for a large team by using IVR to automate tasks, minimizing staffing costs and enhancing efficiency.

Discover How Customers Interact with Your Business

  • Faster Support with Aruhat’s IVR Software :- Automate routine tasks, enable self-service, reduce wait times, and allow agents to focus on more complex issues.
  • Shorter Surveys for Honest Feedback :- Use brief IVR surveys after calls to gather honest customer feedback and analyze it to improve service and customer satisfaction.

Types of IVR Systems

  • Single-Level IVR :- Ideal for simple use cases, this system provides one layer of interaction to connect a customer to an agent or trigger an automated message.
  • Multi-Level IVR :- A more complex system that allows multiple layers of menus, making it easier to manage more detailed workflows and provide additional options to customers.

Traditional Uses of IVR in Business

Easy Updates

Customers can easily pay for services, order products, or access other services via mobile phone using IVR.

Cash-on-Delivery (COD) Verification

IVR systems verify COD orders before dispatch, saving time and resources by ensuring the order is confirmed.

Local Language Interaction

IVR systems enable communication in various languages, allowing businesses to serve diverse populations without needing multilingual staff.

Automated Order Status Checking

Customers can check their order status by calling an IVR number and entering their user ID, reducing the need for human interaction.

Aruhat Smart IVR System: Intelligent and Customizable

  • Personalized to Your Business Needs : Customize the IVR flow, including greetings, music, and menu actions, to suit your specific business requirements for seamless customer engagement.
  • VIP Customer Treatment with Smart Routing : Prioritize VIP customers by offering a fast-tracked IVR experience. Provide a VIP hotline, and during high call volumes, prioritize them to minimize wait times.
  • Automated Self-Service : Empower customers to solve their own issues with our dynamic IVR, reducing agent workload while enhancing customer autonomy.
  • Efficient Call Management During High Traffic : Handle high call volumes by configuring messages or advertisements during peak times. Set up advanced backup routing to ensure high-value customers are always attended to.
  • Consistent Customer Context for Agents : Equip agents with IVR data via a customizable iFrame, enabling them to access relevant customer information quickly, ensuring a smooth and personalized experience for the caller.